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Text messaging · proof of opt-in

How passengers consent to our text messages

This page is published for passengers and for the mobile carriers who vet our messaging programme. It sets out, in full, who we are, the exact wording a passenger agrees to, where that wording appears, and every message we send.

A plain-HTML version of this page, including screenshots of the consent step, is published at /sms-optin.html.

Section 1

Who sends the messages

Business nameLimoLinkX
Websitelimolinkx.com
Contact phone+1 979 337 9282
Contact emailsupport@limolinkx.com
Programme typeTransactional service notifications. LimoLinkX is the reservation and dispatch software used by licensed chauffeured transportation companies, and sends these messages on each company's behalf. Every message names the transportation company the passenger booked with and concerns that passenger's own reservation. No marketing, promotional or affiliate content is sent.
Where we collect consentOn the public booking page of each transportation company using LimoLinkX, at limolinkx.com/book/<company>, and in the passenger app at limolinkx.com/ride/<company>. Each company also publishes this same page at limolinkx.com/legal/sms-optin/<company>.

Section 2

The exact wording a passenger agrees to

Below is the consent control reproduced from every booking form, word for word. It is shown unticked, as every passenger first sees it. Consent is optional: a reservation can be completed without it, and it is never bundled into any terms of service.

As it appears on the booking form

Unticked by default · never a condition of booking

Section 3

Every way a passenger can opt in

1. The booking form. Publicly reachable, no login required at limolinkx.com/book/<company>. The passenger enters their own mobile number and ticks the unticked checkbox shown above.

Screenshot of the booking form showing the name, email and mobile number fields with an unticked checkbox reading: Text me trip updates at this number. Up to ~6 messages per trip. Message and data rates may apply. Reply STOP to opt out, HELP for help.
The consent step on the public booking form

2. Reservations taken by telephone. The dispatcher reads this script aloud, word for word, before any text message is enabled:

“Would you like text updates for this trip at this mobile number? You'll get up to about six messages for this reservation — your confirmation, when your chauffeur is on the way, and when they arrive. Message and data rates may apply, you can reply STOP at any time to stop them, and it is not required in order to book. May I turn those on for you?”

Consent is recorded only if the passenger answers yes. The dispatcher then ticks “Passenger agreed to receive trip updates by text at this number” on the reservation, which stores the consent with a date and time. If the passenger declines, the box stays unticked and the software will not text that number.

Screenshot of the dispatcher's reservation form showing the customer name and mobile number fields, the verbal consent script, and an unticked checkbox reading: Passenger agreed to receive trip updates by text at this number.
The consent step on a reservation taken by telephone

3. Returning passengers in the app. The same unticked checkbox and the same wording appear on every new booking at limolinkx.com/ride/<company>.

We never text a passenger who has not consented, and consent for one reservation is never carried over to another person's number.

Section 4

Frequency, cost, STOP and HELP

Message frequencyVaries by trip; up to approximately six messages per reservation.
CostMessage and data rates may apply. We do not charge for text messages.
Opting outReply STOP to any message to stop all texts to that number immediately. Opting out does not cancel a reservation — trip updates continue by email.
Getting helpReply HELP for our help message, or contact LimoLinkX using the phone number and email above.
CarriersMobile carriers are not liable for delayed or undelivered messages.

Section 5

The messages we send

Representative messages from this programme. The name leading each message is the transportation company the passenger booked with — shown here as "ABC Executive Transportation" — so the passenger always recognises the sender:

ABC Executive Transportation: Your reservation for Tue Jun 23 at 8:30 AM from IAH Terminal C is confirmed. Track your car: https://limolinkx.com/track/a1b2c3 Reply STOP to opt out, HELP for help.

ABC Executive Transportation: Your chauffeur is on the way for your 8:30 AM pickup at IAH Terminal C. Live tracking: https://limolinkx.com/track/a1b2c3 Reply STOP to opt out.

ABC Executive Transportation: Your chauffeur has arrived at IAH Terminal C in a black SUV, plate ABC-1234. Reply STOP to opt out.

ABC Executive Transportation: Thank you for riding with us. Your trip is complete and a balance of $45.00 remains. Secure payment: https://limolinkx.com/pay/GZmkudm0 Reply STOP to opt out, HELP for help.

Section 6

Privacy

Mobile numbers are collected only to send these service messages about the passenger's own trip with a transportation company. We do not sell or rent mobile numbers, and no mobile information is shared with third parties or affiliates for marketing or promotional purposes. Our full privacy policy and SMS programme terms are published publicly.

TermsPrivacySMS terms